What is the term for a mechanism that monitors consumer satisfaction and addresses concerns in nursing homes?

The mechanism that specifically focuses on monitoring consumer satisfaction and addressing concerns in nursing homes is known as a grievance procedure. This procedure allows residents or their families to formally raise complaints or concerns regarding their care, living conditions, or any other issues they encounter within the facility. It provides a structured way for these grievances to be addressed and resolved, ensuring that the residents feel heard and their needs are met.

While other options like a feedback system or client satisfaction survey may collect opinions or satisfaction levels, they do not inherently include the formal process of resolving issues that a grievance procedure entails. Quality assurance programs focus more broadly on maintaining and improving the overall quality of care rather than specifically addressing individual concerns. Thus, the grievance procedure stands out as the suitable choice for monitoring consumer satisfaction and effectively managing any concerns that arise within nursing homes.