In which category would you place a description of how staff should interact with residents?

A description of how staff should interact with residents falls into the category of a norm. Norms are typically understood as the established standards or expectations of behavior within a specific context or organization, guiding how individuals are expected to act and engage with others. In this case, it defines the social expectations regarding staff-resident interactions that contribute to the organizational culture and help maintain a respectful and positive environment.

While policies, regulations, and guidelines offer frameworks and rules governing operations, they are often more formalized and specific. Policies set forth the overarching rules or principles governing an organization, regulations are enforceable standards set by authorities, and guidelines provide recommendations on best practices. However, norms encapsulate the unwritten rules and accepted practices that shape daily interactions and behaviors, making them the most fitting category for outlining staff-resident interactions.